Frequently Asked Questions

Ann is a former fashion editor and the founder of Ann Mashburn. You can read more about her background, our story, and the company here.

Our offices are in Atlanta, Georgia, about a four-minute walk away from our flagship stores.

Along with our flagship in Atlanta, we have shops in Dallas, Houston, New York City, and Washington DC. You can see details about each location here.

We’re always looking for kind, ambitious people who think serving people is cool and are interested in being part of what we do. You can find our career portal here, which has a list of current open positions, job descriptions, and a direct link to apply.

Our Customer Experience Team is available by phone Monday–Saturday, 10am–6pm Eastern, at 1-855-627-4287. Outside of those hours, you can leave us a voicemail or send us an email at service@shopmashburn.com or through our Contact Form here. And you can find contact information for each of our shops here.

Most of the things we sell come from our in-house line, Ann Mashburn, which we design, source, and produce ourselves. In addition to our own, we carry a small assortment of classic, iconic, and/or under-the-radar brands that we love. Some are all three!

Each of our items has a size chart linked on the product detail page underneath the size selection grid (click "Size Guide,") which should be a helpful starting point. If we’ve found that a particular item runs small or large, you’ll also see a note above the size selection grid.

If you’d like more advice about choosing a size, one of our Customer Experience associates would be happy to talk it over with you. We’re available by phone Monday–Saturday, 10am–6pm Eastern, and you can shoot us an email anytime.

We share inventory company-wide, so generally what's available in-store is visible online. That said, please reach out to us if you'd like us to double-check availability on a particular piece. You can also always click the NOTIFY ME button on a sold-out size to be automatically notified if that item pops back into stock.

Most of our Mashburn-branded items are produced in small, family owned factories in small towns where there is a history of fabric tradition or hand craftsmanship. Currently, we work with partners in Italy (tailored clothing, shoes, accessories); Portugal (tailored clothing, shoes, shirting); Honduras (shirting); New York & India (dresses & tops); Los Angeles (denim); Spain (shoes); Guatemala & Peru (knits & tees); China (sweaters & outerwear); and England (shoes). You can find the country of origin for a specific item in the DETAILS section of its product page.

The majority of our fabrics and raw materials come from classic European mills that have been operating for hundreds of years. Most of our suppliers are G.O.T.S. certified (Global Organic Textile Standard) and all of our yarn suppliers use traceable yarn, which can be traced back to the farm and the animal.

Our philosophy around sourcing and production hasn’t changed since we opened our doors — we are always aiming to make things where we can get the best intersection of quality and price. We choose every partner because we believe in their factory, their workmanship, and their quality. All of this makes for what we believe is a great value that we can pass on to you and the rest of our customers.

We are not an explicitly sustainable company, but our ethos and philosophy around production is inherently sustainable in that we make high-quality, classic things intended to last for many years of wear. We’d rather you buy better and buy less… basically, the opposite of fast fashion.

Most of our line is only available directly from us, either on our website or in one of our stores. However, a small selection of Ann Mashburn product is available for purchase at a handful of specialty boutiques around the US. If you are interested in carrying our line at your shop, shoot us an email at wholesale@sidmashburn.com.

It’s possible! We’ll do our best to make any updates, but reach out to us as soon as you’re able. Once an order has shipped, it’s in the hands of FedEx, and making changes to the speed or the destination at that point usually ends up causing further delay. If in doubt about an order ETA, feel free to confirm with us before selecting a shipping option and checking out.

All online orders are currently being shipped directly via FedEx. We're not able to offer in-store pickup in any of our locations right now, but we’re working on it!

Items placed in your shopping bag are not held from inventory until you complete the checkout process. But if you need more time to decide, you can always give us a call and we’re happy to put an item on hold for you, just like we do in our stores.

Unfortunately, on occasion, an item might appear available when it is actually out of stock, on order, or even double-sold to a different customer at the exact same time. Our team will contact you and issue a refund as soon as possible if something you’ve ordered is no longer available.

We’re so sorry! This means that someone else purchased the last unit before you did — unfortunately, unlike in real life, placing an item in your bag does not guarantee that it will be available by the time you check out. However, you can go back to the product detail page and click NOTIFY ME to receive an email if that item pops back into stock. Note that we make our items in small production runs, and not every style will be restocked, but this way you’ll be alerted if it is.

We accept American Express, MasterCard, Discover, Visa, Shop Pay, Shop Pay Installments, Google Pay, Apple Pay, and PayPal through our secure online checkout system. In addition to those, we also accept cash and personal checks in our brick & mortar locations. And, of course, you can always use a Mashburn gift card.

Maybe — it depends where your order is being shipped. We currently collect sales tax on orders shipped to the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, and Wisconsin. This includes orders that are picked up in-store. Tax is collected on the total order value, including shipping charges. These taxes are calculated by state and local tax laws, and are subject to change as online sales tax legislation evolves.

Although we only operate brick-and-mortar stores in California, Georgia, New York, Texas, Tennessee, and Washington DC, the online tax laws of the other states require us to collect sales tax on purchases shipped there.

Shop Pay Installments is a payment option at checkout that gives you the choice to pay over time for orders above $50. You can either split your purchase into four bi-weekly, interest-free installment payments (with no additional charges or late fees, and no impact to your credit score) or into monthly installment payments (which are subject to interest fees and late payments can impact your credit score.) For more information about Shop Pay Installments, including eligibility and terms, please visit their Help Center.

Please visit the Shop Pay Installments Help Center. Our Customer Experience team cannot access or modify your Shop Pay account or installment plan, so you’ll need to contact Shop Pay directly with questions or support needs.

Just like orders placed with any other form of payment, we'll do our best to make updates to your order before it is shipped, so please reach out to us as soon as you're able! If the changes exceed the value of the original order as placed (for example, if you’ve added an item,) we'll send you an invoice for the outstanding balance, which must be paid with a different form of payment, as Shop Pay Installments cannot be used on additional invoices.

If your refund amount is less than the amount remaining on your Shop Pay Installments balance, you can expect a smaller payment balance on the final payment and/or fewer future payments on the remaining balance. If your refund amount is more than the amount remaining on your Shop Pay Installments balance, you will receive the difference as a refund to your original form of payment.

(Please note that if you request a refund for an order that you have already made monthly payments for, then your paid interest isn't refunded. For more details, please visit the Shop Pay Installments Help Center.)

We ship using FedEx Ground and Express.

We always offer free ground shipping within the US!

We also offer two expedited shipping speeds, which you can select at checkout. 2Day costs a flat rate of $35 and Standard Overnight costs a flat rate of $50.

Because we share inventory with all of our stores, ground shipment timelines for orders can vary.

Orders placed by 1pm Eastern will typically ship out that same day if all items in the order are coming from the same location. Orders placed after 1pm Eastern, or that contain items in multiple locations, will ship within 7 business days. (The exception is MTM shirts, which are made especially for you and generally ship 3-4 weeks after the order is placed.) If you have a specific date by which you need your order in hand, please reach out to our Customer Experience Team for a more exact ETA, or select expedited shipping at checkout.

The above only applies to orders placed with free ground shipping — orders placed with expedited shipping are bumped to the front of our queue to meet delivery guarantees.

Once we hand off your package to FedEx the delivery timeline is in their control, but here are typical delivery windows:

FedEx Ground: Orders are typically delivered within 2-7 business days from the time they are shipped.

FedEx 2Day: Orders are typically delivered within 2 business days from the time they are shipped.

FedEx Standard Overnight: Orders are typically delivered the following business day after they are shipped.

Please note that FedEx Ground doesn’t normally deliver on Sundays or major holidays.

Unfortunately, we’re not currently able to accommodate international orders. We’re so sorry to disappoint! If you live outside the US and would like to shop with us, we recommend using a forwarding service or having your order sent to a friend or family member in the US. (You'll need to use a payment method with a US billing address.) We do plan to offer this in the future, so stay tuned.

No, sorry! FedEx will only accept shipments to a valid street address. They do not deliver to PO Boxes, Army Post Office (APO) addresses, or Fleet Post Office (FPO) addresses. Entering one of these address types at checkout may delay your order, since we’ll have to contact you for an alternate shipping address in order to send it out.

We want to make sure you love what you have... and aren't stuck with it if you don't. In that spirit, we will happily accept returns or exchanges of unworn, unwashed, and unaltered items within 45 days of purchase, unless those items are marked as final sale. We ask that beauty, food, grooming items, and underwear/intimates be unopened and unused.

You can access our returns portal here to return or exchange an item from an order you placed, or even an item you received as a gift from someone else. After going through this process — which only takes a few minutes — you'll receive a prepaid return label. You can drop your return package off at any FedEx location.

Once the package has arrived back at our warehouse, please allow up to one week for us to process the return and issue the refund to the original form of payment or store credit. Once issued, refunds typically take up to 10 business days to appear in your account, depending on your bank or credit institution. We'll refund the original form of payment as soon as we receive and process the return package.

When you use our label, we’ll deduct a $10 return shipping fee from your refund amount.

Yes! If you're located near one of our stores, you can bring items in for return, exchange, or tailoring in the shop, unless those items were purchased on final sale. With this option, there is no return shipping fee.

Yes! The returns portal will allow you to swap items out, whether you need another size, another color, or a totally different style. If you would like to exchange for another size of the same item, the portal will prompt you to exchange for a new size if available. If you prefer another color or a different style, select 'return or exchange for a new item' and then 'shop now with credit'. If there is a price difference between your original item and the new item you want, you will either be prompted to pay the difference (if the new amount is greater) or have the choice to receive a gift card or a refund to your original form of payment (if the new amount is less).

Submit your return and then click 'print packing slip' and 'print return label.' You can drop your return package off at any FedEx location. Once the return is approved by our warehouse team, the new exchange order will be processed and shipped according to our standard policy. Please note that items are not reserved when an exchange is submitted, only after the return has been approved by our warehouse team.

(Note that using the 'back' button before you've submitted your exchange can cause issues. If you happen to click 'back' midway through the process and find that your exchange credit is no longer available, please exit the returns portal and restart your browser. Then, come back to the returns portal and start over. After selecting the item(s) to return, select 'shop now' to redeem your exchange credit.

You can page through a digital copy of our latest catalog here.

You can subscribe to our catalog mailing list here.

You can unsubscribe from our catalog mailing list here.

You can subscribe to our emails here. From there, you’ll be able to select the kind of news you’d like to receive.

You can easily unsubscribe from all promotional emails here.

We have two sale events a year: one at the end of the summer (typically in July) and one at the end of the winter (typically in January) — and now is one of those times! You should see SALE in the top left navigation of the site.

Outside of those times, we do not offer any additional sales, promotional discounts, or coupon codes. To be the first to know when sale begins, sign up for our newsletter. In addition to weekly-ish product news and updates, we send out an email as soon as sale is live.

Outside of our seasonal sales, we do not offer discounts or promotional codes. In other words, if there's a discount available, you'll see it on the site and already reflected in the price!

We are happy to honor price adjustments on previous purchases within 7 days if the exact item in the exact size is still available at the time of request. (Essentially, if you'd be able to buy the same product on the site for a lower price.) Just contact us and we will issue a refund in the amount of the price difference to your original form of payment. Note that adjustments to "final sale" prices will render that purchase final sale and ineligible for return or exchange.

Yes, we offer alterations on any items purchased from us. However, alterations on sale items are priced differently from those on full-price items and often involve a longer turnaround time. Our Customer Experience team will be able to provide you with exact prices and ETAs upon request.

Please note that due to the large volume of orders during sale, if you do want an item from your order altered, it’s even more important to contact us immediately after you place the order so that we can pull your order aside for alterations before it ships.

Most of the time, yes. Just as with regular-price purchases, we accept returns of unworn, unwashed, and unaltered sale items within 45 days of purchase, unless those items were designated as "final sale."

We only mark items down to final sale very occasionally — if at all — for a few days at the end of sale, and clearly designate this in red lettering on the individual product pages and at checkout.

Physical gift cards are actual, literal cards that can be shipped to you or directly to your recipient.

Digital gift cards exist only in the ether. They can be emailed directly to your recipient, or printed from your own computer to hand off in person.

All of our gift cards can be redeemed on our website and in any of our stores, Sid or Ann.

Our customer service team will be able to check the gift card balance for you. Please send us an email at service@shopmashburn.com or through our Contact Form here.

When you schedule a gift card, it’ll be emailed to your recipient on the date you select at the same hour you completed your purchase, regardless of time zone. For example, if you purchase a gift card on December 1, schedule it for December 25, and place the order at 6pm Eastern time… It will be emailed to your recipient (let’s say they’re in California) on December 25 at 3pm Pacific Time/6pm Eastern time. If you don’t select a date when purchasing a digital gift card, it will be sent immediately.

Place the order as you normally would and enter the recipient's shipping address at checkout instead of your own. Just make sure that the gift card is the only item in that order.

No, our gift cards never expire.

Yes, we offer complimentary gift-wrapping. Select gift wrapping for your items by clicking the "ADD GIFT WRAP" text at the bottom of the slide-out Shopping Bag window on the right of your screen. On that screen, you'll see a checkbox with "THIS ITEM IS A GIFT" text underneath each item. There, you can also include a gift message, which we’ll hand-write on a small, deckled-edge notecard and include in your package.

Yes! We can accommodate basic alterations on online orders. Existing customers may request alterations prior to order shipment only if we have your finished measurements on file within the past 2 years for the same style/size garment.

Note: All alterations are final sale and not eligible for return or exchange.

Place your order normally and then contact us immediately after the order is submitted, or reply to your order confirmation email. This allows us to catch your order and hold it for alterations before it ships. Our Customer Experience team will reply to confirm measurements, pricing, and estimated timeline. Once you confirm, we will put your item in the queue for alterations.

For new customers or those who do not have current measurements on file, please contact our Customer Experience team. We will send over more detailed information about available alterations, measurement instructions, and next steps.

You can still go ahead and place your order normally before you hear back from us. We’ll process the order as usual so that you have the garment in hand to try on for style and fit purposes before initiating any alteration requests. Once you’ve received your order, our Customer Experience team will work with you to confirm measurements, pricing, and estimated timeline for your desired alterations.

Our standard lead time is 3-4 weeks after the item enters the alterations queue, but can vary depending on volume and time of year.

As a full-service brand, we offer complimentary alterations for most of our items, but more specialized alterations (for example, functional buttonholes or preserving original hems) come with an additional cost. Our Customer Experience team will be able to provide you with exact prices upon request.

Yes, we offer alterations on any items purchased from us, and the process is the same as above. However, alterations on sale items are priced differently from those on full-price items and often involve a longer turnaround time. Our Customer Experience team will be able to provide you with exact prices and ETAs upon request.

Please note that due to the large volume of orders during sale, if you do want an item from your order altered, it’s even more important to contact us immediately after you place the order so that we can pull your order aside for alterations before it ships.

Alterations are considered final sale and are not eligible for return or exchange. Please get in touch with us if you are unhappy with your altered item and we will work with you to make it right.

In-store alterations are handled by the store team. Please reach out to the store manager directly with questions or to confirm the status of your order or alterations.